We want you to trust and rely on our products.

We make every reasonable and professional effort to ensure our products function as you would expect they should, that they are safe and accurate, that they can (where appropriate) be attached securely to your pet, and that they continue to work and be available to you whenever you require them.

However, our products are provided to you “as is”, and you are solely responsible for the use(s) you make of them and the outcome(s) that result.

You are responsible for the health, safety and well-being of your pet(s), and must not rely on any information or advice we provide. Information provided by and through our products is for guidance only. We require you to use good judgement in using our products and in choosing whether or not to apply or follow any advice, guidelines, instructions or recommendations you may receive from or through them or us.

You are responsible for the security and prevention against the loss, theft or damage of any of our product(s) that you may attach to your pet(s). Unless you have purchased specific protection against such circumstances from us, we are not liable to refund or replace any such product no matter when or under what circumstances the loss, theft or damage occurred. You must replace any such product at your own cost if you wish to continue to make use of our services. We may, in our absolute discretion, offer an ex gratia discounted price for a replacement product if we are satisfied that the circumstances of its demise are genuine and merit such an offer.

To the extent permitted by law, we make no formal promises about the fitness, performance, accuracy, safety, correctness or any other characteristic of our products or your use of them, nor about their continued availability.

We may modify, or temporarily or permanently withdraw our products at any time. There may also be bugs and unexpected outages. Whilst we will try to warn you about these things (including in advance if possible), we cannot promise to do so.

If we recommend, point you at or redirect you to a third-party product or source of information, we take no responsibility for your possible use of that product or information, and you should be aware that it may be governed by separate terms.

Our liability to you (including for any direct or indirect losses you may suffer) is limited to the price you paid for our products. Please check our additional terms for further product-specific details on our liability.

GENERAL TERMS OF USE (read first)

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