PitPat LIFE™

If you are the Beneficiary of the PitPat LIFE™ membership of a dog, you can claim up to THREE free video consultations for that dog with our Video Vet Partner in any rolling period of 12 calendar months.

You are the Beneficiary of a dog's membership if:

• They were provided with a PitPat GPS Tracker at the beginning of their PitPat LIFE™ membership and you were the last person to “attach” that tracker to them, or

• They obtained PitPat LIFE™ membership without being provided with a PitPat GPS Tracker and you personally pay for the subscription under which that membership is granted, or

• You personally pay for any other service (for example, an insurance policy) under which that dog is granted membership of PitPat LIFE™.

If none of the above things describe you then you are not the Beneficiary, even if the dog itself belongs to you and is a PitPat LIFE™ member. You should instead ask that dog’s Beneficiary (if any) to access this benefit.

We will assess the Allowance based on the dates for which consultations are booked. If you book a consultation but then miss it without cancelling, it may still use up the Allowance.

There is a separate Allowance for each PitPat LIFE™ member dog. Allowances may not be shared between member dogs (even of the same payer), nor with dogs (or other pets) who are not members of PitPat LIFE™ (even if owned by the same payer). The Allowance may not be “carried over” from one period to the next, nor may additional Allowance be “borrowed” from a future period.

The Allowance applies only in respect of services provided by our Video Vet Partner (as indicated here and/or on our website and elsewhere) and is not offered or applicable in respect of any other provider or service.

Outside this Allowance and benefit, you are free to book and use the service provided by our Video Vet Partner (or any other provider) on that partner’s normal pricing basis for dog-owners as if your dog was not a member of PitPat LIFE™. Any such paid consultations will not use up your dog’s Allowance under these terms.

Eligibility for a consultation

To be eligible for a free consultation:

• You must be the Beneficiary as defined above. Dogs with memberships under which there is no Beneficiary (for example, complimentary membership, demonstration membership, some memberships given as a benefit by a third-party, and others) may not be eligible for this benefit.

• The dog for whom you are making the booking must have a fully-active PitPat LIFE™ membership in good standing at the time of booking.

• You must book directly with our Video Vet Partner using their publicly-available booking method, or any other method that we provide to you. No other means may be used to claim a free consultation.

• When making your booking, you must use the same email address that you use to identify yourself to us, and you must use an identical dog name when communicating with PitPat and with our Video Vet Partner. Failure to adhere to these requirements may mean that you are unable to book a free consultation.

If you meet all these requirements, your booking will be free and will count towards the Allowance.

No refunds

You must ensure at the time of booking that the booking you make is free, and that you are not charged and do not pay for the consultation. We are not responsible for any bookings made by you that incur a charge.

We will not under any circumstances provide refunds for any charges incurred by you, whether or not they are for consultations that would otherwise have fallen within your dog’s allowance in respect of this benefit had they been properly booked.

Video Vet liability

We do not guarantee the availability of the service offered by our Video Vet Partner at any particular time or with any particular urgency (whether or not a successful booking has been made). Neither do we accept any responsibility for the consequences (whatever they may be) of any failure of those services to be available (whether free or otherwise), or of a failure of the services to be performed in any particular way.

Consultations actually provided free-of-charge to you under this arrangement will in all respects other than payment be identical to a paid consultation made with the Video Vet Partner, and all liabilities and responsibilities for the service you receive lie with the Video Vet Partner.

Misuse of Video Vet

We reserve the right immediately to cancel without refund the PitPat LIFE™ membership of any dog whose owner we believe at our absolute discretion has attempted to mis-use this benefit or to use it in a fraudulent way. We further reserve the right to refuse membership (including future membership) to any other dog owned or co-owned by a PitPat user to whom this term has been applied.

We have authorised our Video Vet Partner to refuse or immediately discontinue any free consultation in respect of a dog they reasonably believe is not a dog that should rightfully have access to this benefit, or is not the dog in whose identity the consultation was booked.