PitPat LIFE™

Membership of PitPat LIFE gives you and your dog access to a range of Benefits that may include those described below.

The specific range of Benefits available to you (including the choice of Prizes, if any) may depend on the country in which you and/or your dog live and on other factors. This means that even though you may see or otherwise be aware of them, not every Benefit is necessarily available in every country, to every owner and to every dog.

We may change the availability of different Benefits in different countries and contexts at any time and without notice.

We reserve the right immediately to suspend or cancel without refund the PitPat LIFE membership of any dog whose owner we believe at our absolute discretion has attempted to misuse any Benefit or to access it in a fraudulent way. We further reserve the right to cancel or refuse future membership to this or any other dog owned or co-owned by a PitPat user to whom this term has been applied.

Points

Points may be earned by your dog in exchange for behaviours, activities, achievements and other actions completed during their membership.

We publish at least one Points tariff indicating which behaviours, etc, attract Points and how many Points are awarded for those behaviours. This tariff is visible to you via our app and may also be visible elsewhere.

Different dogs may be on different tariffs. This means that different dogs may earn different numbers of Points for the same activities. The tariff in effect for your dog is set and may be changed by us, and may depend on the specific circumstances under which your dog joined PitPat LIFE or under which their membership continues.

Points are accumulated against your dog and held for their benefit until they are either exchanged for Prizes, are forfeited following the cancellation of your dog’s membership of PitPat LIFE, or are otherwise deducted by us from your dog’s Points balance.

In accordance with our General Terms, it is your responsibility to keep your account secure. We are not responsible for Points redeemed by other people who fraudulently access your account as a result of your failure to keep it secure.

We reserve the right to remove any or all Points from your dog if we believe in our absolute discretion that any of their Points were earned or awarded in error (including technical or other error on our part), fraudulently or without fully completing the behaviours, etc, defined in the tariff for their proper award.

Prizes

We may from time-to-time offer a range of Prizes that you can claim in exchange for Points legitimately earned by your dog during their membership of PitPat LIFE.

A different range of Prizes may be offered to dogs or owners in different countries or with different membership contexts. You may not be able to claim all Prizes for your dog, even though you may be able to see them.

All Prizes are priced in Points. Dogs or owners in different countries or with different membership contexts may be offered different prices for the same Prize.

You may claim Prizes by following the prescribed process that we make available to you. Prizes may not be claimed in any other way.

You may claim any Prize whose price in Points is less than or equal to the balance of Points held by your dog at the time you claim the Prize. If we agree to and fulfil your claim, we will irrevocably deduct the value of that Prize from your dog’s Points balance.

You may only claim Prizes for which you are eligible, and we will only fulfil claims for Prizes for which we deem you to be eligible. We reserve the right to refuse to fulfil your claim for a Prize if we reasonably believe that you are ineligible or that your claim has been made fraudulently.

Points may be redeemed only against individual dogs. You may not combine Points earned by multiple dogs for the purpose of claiming a larger Prize.

Any Prize that you claim will generally be shipped or otherwise made available within 28 days of your claim, unless other arrangements apply as a result of the specific nature of the Prize.

Unless faulty, Prizes may not be returned or refunded once claimed.

App features

We may from time-to-time make certain features of our app available exclusively to owners of dogs in PitPat LIFE (in addition to those provided to all PitPat users).

The set of additional features offered in this way may change over time, or there may be no exclusive features.

App features that are exclusive to owners of dogs in PitPat LIFE in some contexts (for example, in some countries) may be available to all users in other contexts, and vice versa.

App features that were previously available only to owners of dogs in PitPat LIFE may later become available to all users, and vice versa.

Any exclusive features may be available to all of the co-owners of a particular dog in PitPat LIFE, or only to the co-owner who pays the dog’s PitPat LIFE subscription. They may further be available in respect of all dogs owned by an owner of any dog in PitPat LIFE, or only in respect of that particular dog in PitPat LIFE.

If the dog through whose membership of PitPat LIFE you were granted access to a particular feature ceases to be a member of PitPat LIFE, you may lose access to that feature including any data, history or other accrued benefit relating to that feature.

Perks

We may from time-to-time offer additional Benefits (Perks) to you or your dog as a result of your dog’s membership of PitPat LIFE. These Perks may include gifts, one-off or on-going special offers and other membership privileges or rights.

Some Perks may be provided by third-parties. In this case, the appropriate third-party is responsible for the delivery of the Perk and for any consequences arising from its offer, delivery or use.

Some Perks may be subject to additional terms, and you must check any documentation we provide for those terms.

Except where they are faulty, any gifts offered and/or supplied by us are not returnable or exchangeable for other things, and neither is a cash alternative available.

Competitions

You or your dog may be offered access to Competitions or similar as a result of your dog’s membership of PitPat LIFE.

You may participate in some Competitions automatically without action on your part, or you may be required to take some specific action in order to take part.

You or your dog may not be eligible for all Competitions. 

Such Competitions are subject to our standard terms for competitions (where they are referred to as “promotions”), and any additional terms we may publish.

Extended warranty

We will indefinitely extend the Warranty Period of any wearable PitPat device otherwise covered by our Limited Warranty, subject on an on-going basis to the following conditions:

• The device must have been worn exclusively by a dog that was a member of PitPat LIFE with a fully-active membership at the moment any defect first arose;

• Claims under this Extended Warranty cannot be made for defects that first arise during any period when the relevant dog’s membership is not fully-active including during any period of suspension for whatever reason or after cancellation;

• The relevant dog’s PitPat LIFE membership must have been maintained continuously starting before the Limited Warranty Period expired. Temporary periods of suspension will not be regarded as interrupting continuous membership for this purpose;

• This Extended Warranty extends only the Warranty Period. All other terms of the Limited Warranty remain the same;

• We reserve the right to refuse any claim under this Extended Warranty in circumstances where we reasonably believe that such claim has been made frivolously or fraudulently.

To make a claim under this Extended Warranty, please follow the instructions in our Limited Warranty.

Loss & damage protection

If the PitPat device used on your dog gets lost or accidentally damaged, we may at our sole discretion offer you a replacement PitPat device, subject to these conditions:

• The lost or damaged PitPat device must be or have been worn exclusively by a dog that is or was a member of PitPat LIFE with a fully-active and up-to-date membership at the moment the loss or damage occurred;

• The loss or damage must not have occurred as a result of normal wear and tear (including rechargeable battery degradation), misuse, failure to follow instructions, neglect, abuse, alteration, unreasonable carelessness, unusual stress, modification, improper or unauthorised repair, improper storage, water if the product has been opened, or because of use with unsuitable devices, software or services. We reserve the right to enquire as to the circumstances of your loss or damage, and to grant or refuse this perk as a consequence of such enquiry in accordance with this condition;

• If we agree to replace your lost or damaged PitPat device, we will replace it with an identical device or, if an identical device is not available, with the nearest equivalent that we determine. No financial or other compensation is available, and you may not choose a different replacement (even by paying any difference in price);

• We will provide a replacement PitPat device a maximum of once in any period of 12 calendar months;

• We reserve the right to refuse any claim for a replacement PitPat device in circumstances where we reasonably believe that such claim has been made frivolously or fraudulently.

This Benefit is in addition to and separate from your rights under our Limited Warranty (including any Warranty Period extension as a result of your dog’s membership of PitPat LIFE), which covers faults in materials and workmanship.

To make a claim for a lost or damaged PitPat device, please email help@pitpat.com providing full details of the circumstances of the loss or damage, including details of the dog under whose membership of PitPat LIFE you wish to claim.

Replacement strap and battery

We will provide a replacement strap or single-use battery (if applicable to your device) for your dog’s PitPat device whenever required, free-of-charge to you, subject to the following terms:

• The PitPat device requiring a strap or battery must be or have been worn exclusively by a dog that was a member of PitPat LIFE with a fully-active and up-to-date membership at the time you make your claim;

• Your right to receive a replacement battery applies only to user-replaceable single-use batteries. It does not apply to rechargeable batteries which are subject to inevitable degradation that may eventually require you to replace the device at your own cost;

• We reserve the right to limit or reject claims where we reasonably believe any such claim has been made frivolously or fraudulently.

To claim a free strap or battery please email help@pitpat.com.