Compatibility with your phone
To make use of a supported version of our app you must have and maintain access to a supported smartphone which you must keep up-to-date. This means:
Your phone must made by Apple, Samsung, Google, Motorola, OnePlus or Xiaomi; and
Your phone model must have been first released no more than five years earlier than any day on which you want to use our app; and
Your phone must be running either the latest or the immediately preceding major version of the iOS or Android operating systems, and you may sometimes need to be using the very latest version of your phone’s OS to use the newest features of our app.
If your phone is from another manufacturer, was first released over five years ago, or is running an older OS version, our app (or an unsupported earlier version of it) may still work. We can’t guarantee to help you get going though, or to provide technical support (including if our app was working but then stops working as described above).
Other computing devices
Sorry, but we don’t officially support the PitPat app on tablets, laptops, desktop PCs or anything other than the compatible smartphones described above.
If you try to use the PitPat app with any of these other devices, it might work, but we won’t be able to offer you any support for it. (You can still use the returns policy though.)
Supported app versions
We continually update and improve our app, publishing a new version that you can download free-of-charge each time we do so. We progressively stop supporting older versions of our app, so we require that you make sure you’re always using a supported version.
Supported versions include the latest available version, the first immediately preceding minor version and all bug-fix releases in between.
If you use an older, unsupported version of our app, it may work. However, we won’t always be able to help you if it stops working, and we may ask you to update to the latest version before we can offer further support.
You might also find that certain app features that rely visibly or invisibly on cloud-based services could stop working without warning (even if they were previously working) when we withdraw cloud support for app features that have changed, been updated or removed in newer app versions. In this case, you must also update to a supported version of our app.
Security & integrity
We make our app available to download from the Apple App Store (for iOS devices) and Google Play Store (for Android). You may not download or install it from any other source or in any other way.
If you install our app on a device not owned by you, you must have the owner’s permission to install it. Both you and the owner of the device must comply with all our applicable terms in that case.
You may not install or use our app on any device whose security or integrity has potentially or actually been compromised (for example by “rooting”, “jail-breaking” or otherwise bypassing manufacturer or operating system security controls).
You may not install or use any version of our app that has been modified, tampered with or compromised in any unauthorised way.
Changes
We may make changes to these terms in accordance with our General Terms of Use.