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Where will my data be held?

Data & Privacy FAQsData security & privacy

Where will my data be held?

Your PitPat data is or will be kept in a few different places:

  • Obviously some of it will – for a short period at least – be directly on your PitPat tracker/monitor. Your pet's most recent activity data or location fix would fall into that category.

  • Some of your data will – again often just temporarily – be on your phone. This is typically because it's being held there having just come off your tracker/monitor, or because it's just been entered by you or is being displayed to you.

  • Most of your data is held in our "cloud" service. Like most companies, we don't operate our own cloud servers. Instead we leave it to the experts and use the services of one of the three big providers of cloud storage, in our case Microsoft's Azure service. Microsoft's servers are distributed in very secure data centres around the world, and your data will be held in the location that's most appropriate (from a technical and legal perspective) for you. That could mean that your data is held in a data centre in the UK, in the EU or in the US as we deem appropriate for the situation.