Sharing Your Dog

With very limited exceptions (see below), we grant you and every other co-owner identical privileges when it comes to your dog’s PitPat profile and data. We will also treat all co-owners identically in respect of any and all interactions you may have with us and our products, including with our customer support team. 

This means that when you share your dog, you do not have any additional privileges over other co-owners, even though you may be the "original" creator/owner of the dog profile or the “real” owner of the dog. Therefore we strongly advise you to share your dog only with people you know well, trust fully and expect to be intimately involved in your dog’s care over an extended period. 

You should be particularly aware that:

• Whilst any co-owner can independently give up their rights to a dog's profile by removing it from their own account (which does not delete the dog’s data), no co-owner can actively remove any other co-owner’s rights. This means that if you share your dog with another person, you cannot unilaterally reverse that action. You must instead ask them yourself to remove the dog’s profile from their account themselves, which they do not have to do;

• All co-owners can share the dog with other people, thus creating new co-owners, each of whom will also have all these same rights, including this right to create further co-owners, and so on;

• Any co-owner can make a Subject Access Request to receive personal data relating to themselves and the dog, and we will comply with any such proper request without necessarily notifying or requiring the permission of any other co-owner(s);

• Other co-owners retain their rights to the dog’s profile and data, even if you give up yours by, for example, removing the dog profile from your account or asking us to delete your user account;

• If you remove a dog profile from your account, you cannot re-instate it except by asking another co-owner to share it with you again, which they do not have to do. We will not re-instate it for you;

• In the case where one or more co-owners of a dog ask us to delete their user account(s), the dog's own data will not be deleted until the last remaining co-owner of that dog requests that their user account be deleted;

• We will not in general take sides, intervene in or attempt to mediate in disputes between different co-owners of a dog, nor will we act to remove any co-owner(s) at the request of any other co-owner.

There are some specific exceptions to the above principles of equal co-ownership, as follows:

• If your dog is a member of PitPat LIFE™, exactly one of their co-owners will have certain extra rights that no other co-owner(s) have, such as the ability to claim certain PitPat LIFE™ benefits on behalf of the dog. The identity of this “beneficiary” co-owner is determined in accordance with the terms for PitPat LIFE™;

• If you take out a PitPat Insurance policy to cover your dog, you become the "policyholder" and have the unique rights to interact with us regarding that policy, discuss and make changes to it and make claims under its terms. Other co-owner(s) do not have these rights;

• We may as a last resort and at our absolute discretion choose to intervene in disputes between co-owners in respect of PitPat products. We may choose to do this in situations where, for example, we are under a legal obligation to do so, we believe there is a real risk to the well-being of any human, animal or organisation, or in any other situation where we alone determine that the benefit of our intervention outweighs the values of equal co-ownership outlined above. In such circumstances, we may take into account any factors that we think are relevant in determining from which co-owner we should take instructions in respect of any particular aspect of their dog’s interaction with us or our products. In addition, we may or may not choose to inform other co-owners of our decision(s) or action(s). The other co-owner(s) will have no recourse in respect of our decision(s) or action(s) or their consequences under any circumstances.