Devices

Some of our products contain rechargeable batteries that are sealed into them to help make the products smaller, physically tougher and more waterproof. These batteries are not replaceable by you or by us.

All rechargeable batteries have an inherently-limited lifespan. As they age, the useful capacity of such batteries inevitably declines. You may therefore experience a reduction in the battery life of your product over time, and may wish to consider buying a replacement product when that becomes necessary.

Please arrange for your device to be properly recycled at the end of its life. You have the right to return PitPat devices to us for that purpose.

Please also refer to our terms relating to battery safety.

Some of our products make use of and require our Connectivity and Live-Tracking Service, which is subject to its own terms.

Some of our products are designed to be attached to your dog's collar using a VELCRO® Brand Strap that when properly used is extremely secure.

To guard against possible accidental loss of your device, it's your responsibility to use any such strap in accordance with our instructions and to keep it in a clean and serviceable condition at all times.

We regard straps as a consumable item that you must expect to wear out and to require replacement as frequently as every few months. Your individual strap's lifetime will depend on your particular dog and their lifestyle.

Whilst we may supply more than one strap with the initial purchase of your device, you must purchase any further replacement straps and use them whenever they are required over the lifetime of your device (unless your dog is eligible to receive free straps under the terms of our PitPat LIFE™ membership plan).