Warranty

Pitpatpet Ltd (“PitPat”) warrants to the original purchaser of any PitPat device (the “Device”) that it shall be free from defects in materials and workmanship under normal use (the “Limited Warranty”).

PitPat does not warrant that the operation of the Device will be uninterrupted or error-free.

To make a claim under this warranty please email help@pitpat.com.

This Limited Warranty applies for a period of one year from the original date of purchase, or for the period required by law in the jurisdiction in which the Device was purchased, whichever is longer (the “Warranty Period”).

The Limited Warranty is not applicable to:

• Normal wear and tear;

• Defects or damage caused by misuse, accident, failure to follow instructions, neglect, abuse, alteration, unusual stress, modification, improper or unauthorised repair, improper storage, water if the product has been opened, use with unsuitable devices, software or services;

• Use for medical, healthcare or treatment purposes;

• Software and services provided by PitPat to owners of the Device;

• Consumables such as batteries, straps, food, etc.

• Loss and security of data;

• Used or resold products.  

PitPat’s sole and exclusive responsibility under this Limited Warranty is that PitPat will, in its sole discretion, replace or repair the defective Device or refund the purchase price paid for the Device.

We may require the return by you to us of any suspected defective Device prior to honouring this responsibility. Any such return must be made using the means specified by us, and will be at our cost if we request the return.

The laws of England and Wales govern the Limited Warranty. This does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods.